Your game progress stays on your device. No game account is required. Google AdMob provides ads, Apple or Google handles checkout, and RevenueCat verifies purchases. These services process information even though your progress is saved locally.
1. Who we are
Parcel Panic, also listed as Parcel Panic: Delivery Puzzle, is provided by Arc & Logic Solutions. This policy covers the game, this website and player support. Our privacy contact is Tiago Massita da Fonseca at games@arcandlogic.com.
2. Local game data
The app saves levels, coins, hearts and recovery times, winning streaks, postcards, boosters, decorations, preferences and interrupted runs on your device. It also keeps purchase records, reward claims and a randomly generated purchase-customer identifier to recognize ownership and avoid duplicate rewards.
We do not upload your gameplay progress or coin balance to a cloud-save service. The game does not ask you to create an account or supply your name, email address or contacts. Clearing app data or uninstalling can remove your progress and coin balance; device backups, if any, are controlled by your operating system. Restoring purchases does not restore local progress or previously delivered consumable coins.
3. Ads & privacy choices
Parcel Panic uses Google AdMob for ads between runs and optional videos that offer in-game rewards. Google's advertising services may process your IP address and approximate location inferred from it, device or advertising identifiers, app and ad interactions, and diagnostic or performance information. Google uses these for ad delivery and measurement, analytics, and fraud prevention. Available data and ad personalization depend on your device, region and consent choices. Ads may load before an ad is shown or before you choose a rewarded video.
Google's consent service presents choices where required before the game requests ads. Open Settings → Privacy (Ad privacy choices) to revisit a regional privacy form when one is available. You can also manage advertising and tracking controls in your device settings. Withdrawing consent does not undo processing that has already occurred lawfully.
The No ad breaks purchase removes automatic interstitial ads. Optional rewarded videos remain available and use the same advertising services if you choose to watch them. Ad removal does not erase information already processed.
See Google's Privacy Policy and Google's advertising information.
4. Purchases & RevenueCat
Apple's App Store or Google Play processes payments. We do not receive your payment-card details. To verify a purchase, deliver its items, restore eligible ownership and handle refunds or revocations, the app sends RevenueCat a random app-user identifier, store purchase proof, product identifiers and transaction information. RevenueCat also receives purchase history and ordinary connection information, such as an IP address, and provides purchase-management and sales reporting tools.
The game does not send your name, email address, advertising identifier, gameplay history or coin balance to RevenueCat. Its purchase records can be associated with the random identifier, including when store ownership is restored. Apple, Google and RevenueCat exchange transaction updates to validate ownership and reflect refunds. Purchase history is separate from the local game save.
Read the RevenueCat Privacy Policy, Apple Privacy Policy and Google Privacy Policy for their practices and controls.
5. Support & this website
If you email us, we receive your address, message and any attachments you choose to send. We use these to respond, investigate issues and handle purchase or privacy requests. Please do not send passwords, verification codes, full payment-card details or unrelated personal information.
We do not add analytics, ads, contact forms or tracking cookies to this website. Images and fonts are hosted with the site. Cloudflare, our website host, processes technical connection information such as IP addresses, browser details and request logs to deliver and protect the site. See Cloudflare's Privacy Policy. Following an external link opens a service with its own privacy practices.
7. Your rights & deletion requests
You can manage your device's local app data and privacy settings, revisit available ad-consent choices, or contact us about information we handle. Core puzzles can be played offline, subject to available hearts; ads, purchases and purchase restoration need a connection.
Depending on where you live, you may have rights to access, correct, delete or receive a copy of personal information; restrict or object to processing; withdraw consent; or complain to a privacy regulator. Where applicable, we rely on consent for consent-based advertising, performance of requested services for purchases and support, legitimate interests for service security and fraud prevention, and compliance with legal obligations.
Send a request to games@arcandlogic.com with “Parcel Panic privacy request” in the subject. We may request information reasonably needed to locate a record and verify your request. We can help with purchase records processed on our behalf, but cannot remotely access or delete progress stored only on your device. Some requests must go to Apple, Google or another provider for information they control. Records required for legal or financial obligations may need to be retained.
8. Younger players
The game has no chat or form asking players for contact information. Advertising services can still process the technical information described above. Parents and guardians can use device controls to restrict purchases and manage app access. If you believe a child has provided personal information to us, contact us so we can investigate and remove it as required.
9. Changes & contact
We will revise this policy and its effective date when our practices change. We will give additional notice of material changes and seek consent where required.
Arc & Logic Solutions
Privacy contact: Tiago Massita da Fonseca
games@arcandlogic.com